We operate with a philosophy of total transparency. UMBER receives trade discounts from multiple brands and vendors, and we pass 100% of these savings directly to our clients. This means you get access to pricing below retail, and we never mark up the cost of the products we curate for you.

Our fee structure is divided into two stages to ensure clarity. Phase 1 (Conceptual Design) has a fixed cost based on the project’s scope. Phase 2 (Executive Design & Procurement) is managed through a 15% commission on the total purchases and services coordinated by our studio.

While every project is unique, our process is designed for agility. We typically estimate 1 week for the initial kickoff, 2 weeks for moodboards, and 3-4 weeks for the conceptual 3D design. The final execution timeline depends on vendor availability and the scale of the project.

Communication is a pillar of our studio. We provide weekly updates so you always know which stage we are in. Additionally, you will have 24/7 access to your private Client Portal, where you can track budgets, approvals, and real-time progress.

Challenges are a natural part of any remodeling or design process. Our value lies in how we respond: with transparency and immediate solutions. We manage coordination with vendors and contractors to resolve any issues, keeping you informed every step of the way.

Yes. While we are based in The Woodlands, we have a strong presence and extensive experience managing high-end projects in Mexico. We are fully equipped to handle international logistics and coordination for secondary homes or commercial ventures abroad.