Question 1

How do you handle product pricing and discounts?

Accepted Answer

We operate with a philosophy of total transparency. UMBER receives trade discounts from multiple brands and vendors, and we pass 100% of these savings directly to our clients. This means you get access to pricing below retail, and we never mark up the cost of the products we curate for you.

Question 2

What is the investment for your design services?

Accepted Answer

Our fee structure is divided into two stages to ensure clarity. Phase 1 (Conceptual Design) has a fixed cost based on the project’s scope. Phase 2 (Executive Design & Procurement) is managed through a 15% commission on the total purchases and services coordinated by our studio.

Question 3

How long does a typical project take?

Accepted Answer

While every project is unique, our process is designed for agility. We typically estimate 1 week for the initial kickoff, 2 weeks for moodboards, and 3-4 weeks for the conceptual 3D design. The final execution timeline depends on vendor availability and the scale of the project.

Question 4

How will I stay updated on my project’s progress?

Accepted Answer

Communication is a pillar of our studio. We provide weekly updates so you always know which stage we are in. Additionally, you will have 24/7 access to your private Client Portal, where you can track budgets, approvals, and real-time progress.

Question 5

What happens if there are challenges or delays during construction?

Accepted Answer

Challenges are a natural part of any remodeling or design process. Our value lies in how we respond: with transparency and immediate solutions. We manage coordination with vendors and contractors to resolve any issues, keeping you informed every step of the way.

Question 6

Do you work on projects outside of Texas?

Accepted Answer

Yes. While we are based in The Woodlands, we have a strong presence and extensive experience managing high-end projects in Mexico. We are fully equipped to handle international logistics and coordination for secondary homes or commercial ventures abroad.

Frequently Questions